Patient Care

Our Primary Care Department is dedicated to providing comprehensive, patient-centered care for individuals. We address everyday health needs, including prevention, early detection, and long-term health management.

The services we offer include, but are not limited to:

• Routine checkups
• Preventive screenings
• Chronic condition management
• Acute illness care
• Tailored health guidance

Whether you're coming in for an annual physical, managing an ongoing condition, or addressing a new health concern, our primary care team is here to be your first point of contact and trusted health advocate.

We offer several routine and preventive vaccines in clinic to help protect your health. Vaccine availability varies — please ask your provider about what is currently in stock.

Vaccines Available at HAVEN

• Shingles (Shingrix)
• HPV (Gardasil)
• Hepatitis B (Heplisav-B)
• Tetanus, diphtheria, and pertussis (Tdap / Boostrix)
• Pneumococcal (PCV)
• Hepatitis A & B (Twinrix)

COVID-19 & Flu Vaccines

• We do not always carry COVID-19 and flu vaccines in clinic. Visit vaccines.gov to find locations near you offering these vaccines.

If you are interested in receiving a vaccine or have questions about which vaccines you may need, please ask your provider.

Behavioral Health focuses on principles of psycho-education and knowledge. Our department does not provide treatment to patients. However, we can refer patients to partner clinics in the community (Hispanic Clinic and Connecticut Mental Health Center).

BHD group meets the first Saturday of each month.

Other services we offer:

• Intake evaluations conducted with supervising attendings
• Follow-up appointments for check-ins
• Education on coping skills
• Group sessions for psycho-education
• Mutual support and community building

Reproductive & Sexual Health Services

We provide routine and problem-focused reproductive and sexual health care for patients of all genders and anatomies. Our goal is to support your health, comfort, and choices in a respectful and inclusive environment.

Routine Care

• Annual well-visits
• Pap smears and breast exams
• Referrals for mammograms
• Sexual health counseling and testing

Care for Specific Concerns

• Menstrual concerns (irregular, heavy, or painful periods)
• Pelvic, breast, or genital pain
• Vaginal discharge or urinary/genital discomfort
• Menopause counseling and treatment
• Family planning counseling
• Sexually transmitted infection (STI) testing and counseling
• Support and care related to intimate partner violence (IPV)

Gender-Affirming Care

• Masculinizing or feminizing hormone therapy
• Referrals for gender-affirming surgeries

Contraception & HIV Prevention

• Birth control counseling and prescriptions (pill, injection, IUD, implant)
• HIV Pre-Exposure Prophylaxis (PrEP)

Pregnancy Testing & Referrals

• Pregnancy testing
• Referral to trusted partner clinics for prenatal care

Important Information

• We welcome patients of all gender identities.
• We do not see patients who are pregnant, but we can help connect you to prenatal care services.
• We do not provide infertility counseling.
• Care is available regardless of immigration or legal status, and many services are covered through Connecticut HUSKY or Free Care programs.
• We work closely with other clinic teams to ensure you receive the right care and referrals when needed.

If you have questions about reproductive or sexual health, need counseling, or want to schedule a visit, please let our clinic staff know — we're here to help.

Our Lab Services department provides diagnostic testing to support patient care — including routine blood work, screenings, infectious disease testing, chronic condition monitoring, and specimen collection.

Your provider will let you know if any lab work is needed. Most labs are completed during the week, not on Saturdays.

Tuberculosis (TB) Screening & Treatment Services

At HAVEN, we screen all patients for tuberculosis (TB) exposure to help keep our community healthy.

TB Screening

• All patients complete a brief questionnaire to assess possible TB exposure.
• If your screening suggests prior exposure, we will order a blood test (QuantiFERON-TB Gold).
• If that blood test is positive, we arrange a chest X-ray to make sure there is no active TB infection.

TB Treatment

• If you are found to have latent TB (meaning TB bacteria are present but not making you sick or contagious), we offer treatment to prevent future illness.
• Treatment consists of four months of daily rifampin, an antibiotic.
• During treatment, we check in with you about every two weeks to monitor symptoms, medication side effects, and overall progress.
• Additional lab tests or imaging may be done if needed.

Important Information for Patients

• Latent TB is not contagious.
• A positive TB blood test alone does not mean you have active TB.
• Our TB team focuses specifically on TB care and works alongside your primary medical team for other health needs.

If you have concerns about TB, past exposure, or need documentation for work or school, please let our clinic staff know — we're happy to help.