Emergencies: call 911|(203) 200-0673
Visitor Guide

Visitor Guide

This Visitor Guide is designed to help you feel prepared and comfortable during your visit. Here you'll find essential information about check-in procedures, clinic hours, what to expect during your appointment, and how to access additional resources. Our goal is to make your experience as smooth, informed, and supportive as possible.

  • Prepare a list of all current medications, including dosages
  • Write down any questions or concerns you want to discuss with your provider
  • If you need language interpretation, please let us know when you call to schedule so we can arrange a translator
  • When you arrive, check in at the front desk on Floor 1 of the Yale Physicians Building at 800 Howard Avenue. Free parking is available in the Howard Avenue Garage, located to the left of the building
  • You will complete a brief intake form and have your vitals taken (blood pressure, heart rate, temperature, and weight)
  • A student clinician will meet with you first, followed by a supervising physician who will review your care
  • Depending on your needs, you may also meet with our social services, pharmacy, or behavioral health teams
  • Please expect to be at the clinic for 1 to 2 hours — we appreciate your patience as we work to provide thorough care
  • If medications are prescribed, they will typically be available for pickup at our partner pharmacy within 3 business days
  • Follow-up appointments can be scheduled before you leave or by calling (203) 200-0673
  • Lab results will be reviewed by your care team and communicated to you at your next visit or by phone
  • If you need referrals to specialists, our care coordination team will help arrange those appointments
  • For urgent concerns between visits, call our clinic line and leave a message — a team member will return your call
  • "I need insurance to be seen." — HAVEN serves uninsured and underinsured patients. You do not need insurance to receive care
  • "I need to be a U.S. citizen." — We welcome all patients regardless of immigration or citizenship status
  • "Student-run means lower quality." — All care is supervised by licensed Yale physicians. Student clinicians work under direct attending oversight
  • "I can only come once." — We encourage ongoing care. Many of our patients return regularly for chronic condition management and preventive visits
  • "There is a fee I don't know about." — Our services are provided at no cost to eligible patients. There are no hidden fees